CALL (510) 796-4676 or (800) 533-0119
FAX (510) 795-9237
Telephone Hours
8:30 a.m. to 4:30 p.m. P.T.
Monday – Friday (except holidays)
Mailing Address
P.O. Box 5820
Fremont, CA 94537-5820
Office Address
39420 Liberty Street, Suite 260
Fremont, CA 94538-2200
TBT Call Centers Phones: (800) 533-0119 or (510) 796-4676
Client Services Call Center Extension 509
For Participant questions or concerns about your Plan benefits and coverage, claim filing or status, Indemnity Medical Plan deductibles or copayments, Preferred Provider PPO networks, hospital preadmission certification and utilization review or other benefits-related topics.
For Provider questions or concerns about Plan benefits or coverage, claims, hospital preadmission certification and utilization review.
Member Services Call Center Extension 508
For Participant questions or concerns about eligibility, enrollment (or Open Enrollment), changes in family status and COBRA questions about retiree self-payments.
For Participant service issues involving prescription drug coverage, HMOs, dental or vision benefits.
For Employer questions about contributions.
Disability Benefits Call Center Extension 242
For Participant or Employer questions or concerns about disability forms or extended coverage.